Shipping, returns & refund policy
At Elegant Pieces LLC, every piece of our jewelry for the home is carefully handcrafted with love, care, and dignity. Because our products are handmade and may be created or prepared specifically for each customer's order, please review the following policies carefully before completing your purchase.
Our shipping policy
Orders are processed and shipped to the address provided by the customer at checkout. Please review your name, shipping address, apartment or unit number, and other delivery information carefully before submitting your order. Because Elegant Pieces products are handcrafted, processing and creation times may vary depending on the item, quantity ordered, customization, and current order volume. Processing time is separate from the shipping carrier's delivery time. Once your order has shipped, tracking information will be provided when available. Elegant Pieces LLC is not responsible for delays caused by shipping carriers, weather conditions, holidays, or incorrect addresses provided by the customer.
Damaged or incorrect items
Although all sales are final, we want customers to receive the elegant pieces they ordered in good condition. If your order arrives damaged during shipment or you receive an incorrect item due to an error by Elegant Pieces LLC, please contact us promptly after delivery and provide: your name and order number, a description of the issue, clear photographs of the item, and photographs of the shipping packaging if the item arrived damaged.
We will review the situation and determine an appropriate resolution. Depending on the circumstances, this may include repair or replacement of the affected item. Reporting a damaged or incorrect order does not automatically qualify an order for a monetary refund. Because materials and production may begin shortly after an order is received, orders cannot be guaranteed for cancellation once they have been submitted. Please make sure you are satisfied with your selections before completing your purchase. By placing an order, you agree to this policy.
Returns, refunds, & lost packages
Once an order has been transferred to the shipping carrier, delivery is subject to the carrier's procedures. If tracking indicates that a package has been delivered but you cannot locate it, please contact the shipping carrier and check with household members, neighbors, your leasing office, or other appropriate delivery locations. Elegant Pieces LLC will assist with available shipping information when possible, but we cannot guarantee replacement of packages confirmed as delivered by the carrier.
ALL SALES ARE FINAL. Due to the handcrafted nature of our products, Elegant Pieces LLC does not accept returns or exchanges and does not issue refunds for completed purchases, including change of mind, incorrect color or design selections made by the customer, or failure to review product information before purchasing. Please carefully review your order before completing checkout.